Frequently Asked Questions

Everything you need to know about shopping with BlackBlue.

What is the current shipping timeframe for orders?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Which payment methods do you accept?

BlackBlue accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Where can I find the size guide for specific garments?

Each product page features a detailed 'Size & Fit' link that includes specific measurements in both inches and centimeters, along with model height and size references.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we strictly vet all our manufacturing partners for fair labor practices.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.